48-Hour Refund Policy: If you have booked online and prepaid the service and for any reason you are unable to hold your appointment. We would gladly give you a refund based on our financial and credit card processor service providers policies within 48 hours from the original time of purchase or booking.
Refund Policy
If 30 days have gone by since your service, unfortunately, we can not offer you a refund or discount.
Additional non-returnable items: Gift certificates
**There are no returns or exchanges for gift certs**
To complete your return, we require a receipt or proof of purchase. There are certain situations where only partial refunds are granted. These will be discussed when contacting our company by phone at 253-848-6331.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at vancoursbilling@gmail.com or 253-848-6331
48-Hour Refund Policy:
If you have booked online and prepaid the service and for any reason you are unable to hold your appointment. We would gladly give you a refund based on our financial and credit card processor service providers policies within 48 hours from the original time of purchase or booking. After 48 hours from the original time of purchase we won’t be able to give you a refund and we would only give you service credit. There is no expiration for this credit and you can use it towards any of our services. If we agree to give you a refund after the expiration time, it will result in a minimum charge of $40 or 25% of the service cost whichever is higher.
Your acceptance of these terms:
By booking online and offline, purchasing, or requesting our service in person or by phone you signify your acceptance of these policies. If you do not agree to these policies, please do not book online or offline, purchase or make an appointment in person or by phone. Your continued use of our site following the posting of changes to these policies will be deemed your acceptance of those changes.
INFORMATION PRIVACY
As a small auto detailing business, we take your privacy seriously. We are the sole owner of the information collected on our site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone. However, we do send out bi-weekly emails and may use a third party like Content Contact to send emails regarding our monthly specials, which only requires your email address.
BOOKING DEPOSIT
Vancours Auto Detailing will require a non- refundable deposit of $50 for car wash and a minimum of $50 and up depending on the detail package you select to secure your appointment. The deposit will go towards the final payment of the service. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Your detailing appointments are very important to Vancours Auto Detailing. We realize that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 48 hours notice to reschedule.
WEATHER CONDITIONS
Vancours Auto Detailing very rarely closes due to weather conditions. If you need to cancel your appointment due to weather reasons please give a 48 notice.
NO RUSH POLICY
At Vancours, our reputation is built on quality service and we will not compromise the integrity of our work by taking shortcuts. If services are not allowed the full amount of time required, that will result in inferior service and potential errors so please plan ahead and schedule accordingly. We will make our best efforts to ensure that deadlines are met, but there may be some circumstances that will require more time than initially estimated. If the original diagnosis has changed, we will keep you informed throughout the process and recommend a different course of action, if necessary.
APPOINTMENT TIME
With this extra touch comes some responsibility on the customer. Cancellations are very costly to our small business. Of course we anticipate things like rainy days and other forces of nature and understand that hey, “emergencies happen.” Should this happen we will try to accommodate you as best we can, but we ask that you try as hard to keep all appointments with us as we do for you. Also, given unexpected circumstances due to traffic, weather (extreme heat or rainy conditions), or other unavoidable delays or circumstances we will contact you within a reasonable time in the event of any delay, on our behalf, with an approximate time of arrival OR if you may chose to change your appointment to another date for your convenience. Your deposit will not be affected.
OUR CANCELLATION POLICY IS AS FOLLOWS
- First cancellation – customers can reschedule another appointment giving 48hrs notice of the original appointment. 30 days will be given from the day the deposit was made to make a reschedule.
- Second cancellation– deposit will be forfeited regardless of the 48hrs. minimum requirements.
INSPECTION INSIDE and OUT
Our team is very friendly, we allow you to do a thorough inspection of your vehicle once our team is done, should you find anything our team has missed, simply point it out to them and they will make it right. Our team will be dedicated to making sure you’re happy with your service. Should you fail to inspect your car or have someone else inspect your car on your behalf, Vancours Auto Detailing will not be responsible should you find something our team has missed later. Therefore, while our team is there and ready to assist, please take the time to inspect your vehicle. If something arises after the detail that was not noticed during the final walk around, you must contact us within 24 hours and, if needed, schedule a touch-up detail within 5 days.
PERSONAL BELONGINGS
Once you have scheduled your auto detailing service on the day of your service, please make sure all personal possessions should be removed from your vehicle before time of the service. Vancours Auto Detailing will not be responsible for any damage or loss in and outside of the vehicle. We will not be responsible for damages if the vehicle isn’t 100% in adequate conditions. Photographs will be taken before commencing the service.
PHOTOGRAPHS AND VIDEO
We have your permission to take pictures or video of your vehicle for marketing purposes. These will never be sold or given to third parties.
ADDITIONAL CHARGES
Additional charges may apply due to the size and condition of your vehicle. We do not guarantee 100% removal of excessive pet hair, sand, bad odors, vomit, cigarette smoke, mildew, heavy stains, heavy soil, food and drink spill or spoiled milk, etc.
PRE-EXISTING DAMAGES
It is difficult to find pre-existing damages during the initial vehicle inspection, some vehicles, tend to have interior components that are broken, scratched, worn out, faded, don’t work or become loose and cracked without the owner’s knowledge, therefore should Vancours Auto Detailing representative find any items that are not working properly, worn, scratched, cracked, faded, or broken we will bring it to your attention, therefore you agree not to hold Vancours Auto Detailing responsible for any pre-existing damages to your car. Dirt can hide exterior imperfections as swirl marks, scratches, dings, dents, paint chips, fine lines, marks, cracked windshield, hard water stains and burned paint should Vancours Auto Detailing representative find any exterior imperfections, we will make you aware, however, Vancours Auto Detailing will not be responsible for correcting these pre-existing paint imperfections if your service does not include it. Vancours Auto Detailing will not be held responsible should we find pre-existing paint imperfection during our normal course of detailing that you were not aware of
PROPERTY DAMAGE
Each customer agrees to indemnify and hold harmless Vancours Auto Detailing, its owners, employees and affiliates from any damage, loss, expense, cost, claim and liability (including attorney’s fees) arising out of Vancours Auto Detailing mobile services, including without limitation, any property damage which occurs to my property or the property of any neighbor. I acknowledge that the unique mobile nature of Vancours Auto Detailing business may expose me to greater property damage risk, and I hereby assume such risk.
ENGINE BAY CLEANING
Vancours Auto Detailing is not liable or responsible for malfunction or breakage of any of the vehicle’s mechanical/ electrical/electronic components. We do not interfere with vehicles more than the minimum required amount of use to ensure we perform our job.
RIGHT TO REFUSE
Vancours Auto Detailing reserves the right to refuse or deny any booking or continue with our service if we deem the customer to be unreasonable. Vancours Auto Detailing reserves the right to refuse or deny customers’ demands that are above and or beyond the booked detailing service.